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FAQ

Shipping

  • What if I need to modify my order?

    Please call us ASAP for any changes after ordering, and we will do our best to accommodate your needs.

  • How much is Shipping?

    We offer Free Shipping and Delivery in Hong Kong.

    For International Orders, we offer a rate of $25 USD for the first piece ordered, with a $5 USD increment for additional pieces thereafter.
    For bulk orders >10 pieces, please contact us directly so we can offer you the best shipping rates accordingly.

  • Can I get same day delivery?

    In Hong Kong we offer same day delivery through SF Express and if requested by phone. Unfortunately we are unable to offer same day delivery worldwide.

    What about customs and duties?

    Any duties imposed by the receiving country is the responsibility of the buyer.

Payment

  • What payment methods do you accept?

    Currently we accept credit card payment through Stripe.

  • How do I modify my payment method?

    Please call us immediately for any changes after ordering, and we will do our best to accommodate your needs.

Returns

  • What is your returns policy?

    Returns - if any - will be considered on a case by case basis, and final decision of Fine n' Rhine will prevail.

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